At aarkai.co (referred to as "we", "us", or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, maintain, and disclose information when you visit our website, make purchases, or interact with our services.

By accessing or using aarkai.co, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

1.1 Information You Provide Directly to Us:

• Contact Information: Your name, email address, mailing address, and phone number when you register an account, place an order, subscribe to our newsletter, or contact us.
• Order Information: Details of the products you purchase, transaction history, and fulfillment information.
• Account Information: Login credentials, preferences, and any information you add to your account profile.
• Communications: Records of your correspondence with us, including emails, chat messages, or phone calls.
• Survey/Competition Data: Information you provide when participating in surveys, contests, or promotions.

1.2 Information We Collect Automatically:

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• Device and Usage Information: Your IP address, operating system, browser type, referring website addresses, pages viewed, time and duration of your visit, and clickstream data.
• Cookies and Tracking Technologies: We use cookies and similar technologies (like pixels and web beacons) to collect information about your interactions with our site. Cookies are small files stored on your device that help us improve your experience, remember your preferences, and analyze site usage.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Process and Fulfill Orders: To process your purchases, manage payments, and deliver your jewellery products.
• To Provide Customer Service: To respond to your inquiries, provide support, and manage your account.
• To Personalize Your Experience: To tailor our website content, product recommendations, and offers to your interests.
• To Improve Our Website and Services: To analyze website usage, identify trends, and enhance the functionality and performance of aarkai.co.
• For Marketing and Communication: To send you newsletters, promotional offers, and updates about our products and services, where you have consented to receive such communications. You can opt-out of marketing communications at any time.
• For Security and Fraud Prevention: To protect against fraudulent transactions, unauthorized access, and other illegal activities.
• To Comply with Legal Obligations: To meet our legal and regulatory requirements, including tax and consumer protection laws in Australia.

3. Disclosure of Your Information

We may disclose your personal information to third parties in the following limited circumstances:

• Service Providers: We share information with trusted third-party service providers who perform functions on our behalf, such as:
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or in response to a valid government request.
• Protection of Rights: To protect the rights, property, or safety of aarkai.co, our customers, or others, including enforcing our Terms of Service.
• With Your Consent: For any other purpose with your explicit consent.

We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and for marketing purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. This includes using Secure Socket Layer (SSL) technology for sensitive data transmission and storing data on secure servers. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For Australian tax and business records, this typically means retaining information for 7 years. When your personal information is no longer required, we will securely destroy or de-identify it.

7. Your Rights

Under Australian privacy law (Privacy Act 1988 and Australian Privacy Principles) and potentially other applicable laws (like GDPR if you are located in the EU), you have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure (Right to be Forgotten): In certain circumstances, you may have the right to request the deletion of your personal information.
• Objection/Restriction: You may have the right to object to or request the restriction of processing of your personal information in certain situations.
• Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

8. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there. By submitting your personal information, you agree to this transfer, storing or processing.

9. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@aarkai.co