Please choose your products carefully as we will not refund or exchange products simply due to change of mind or for incorrect choice of sizing.

If the product is received faulty we will fully refund or replace the piece including any postage costs incurred by you. Returns must be notified via email to hello@aarkai.co, within 3 days of receiving your order & must include a photo of the fault, a description of the fault & also proof of purchase. The faulty item must be received back within 30 days of the purchase date to be replaced, refunded or repaired. The item must also be returned in original condition with tags, original packaging & also unworn, this is easily determined with Jewellery. 

Once your return has been received, your refund or exchange will occur.

Wear and tear over time is normal & is not considered a fault. The jewellery and crystals are delicate and should be handled, stored & cleaned carefully. If you find that your jewellery has a manufacturing fault, we will happily repair, refund or exchange your item providing the item has been purchased within 3 months. An email must be sent to hello@aarkai.co with proof of purchase, a photo and description of the fault, for the return to then be approved by Aarkai jewellery.

Please note: Earrings cannot be exchanged due to health regulations.

There are no exchanges or refunds on sale items, including the exchange of ring sizes